In a information submitted to Facebook but not apparently anywhere else, the company said customers unsatisfied with the closing of the safety measures on the company'utes combined penknife/flash memory hard disks might deliver it well for a refund.
"Ultimately, if you merely are not pleased with the merchandise depending on this particular development as well as would like to return it, all of us realize," browse the statement.
The company introduced the end associated with support for the safety measures a few days ago within an ambiguous Facebook publish that failed to make clear that all from the drive's safety measures - including an encrypted division, biometric authentication as well as safe pass word administration - might quit working.
However, the seriousness of the problems had been underlined by the company environment 15 September since the date through which clients must support just about all data on the encrypted portion of the actual hard disks.
Customers attempting to make use of the reimbursement provide need to do so through contacting the company by thirty-one December 2012 utilizing an online form. An associate from the support team would phone to confirm the process and issue a refund within fourteen days, Victorinox stated.
Despite the simple refund process, the company will have received itself few friends through the unexpected choice in order to pull away protection from a selection it only began selling 1 . 5 years ago. This can be a company in whose corproate tag line is "friend for life."
Many clients will have paid a significant premium for the wallet kitchen knives about the foundation that every came with a flip-out safe USB stay as a function. The storage on the drives it's still functional after 15 September however without it element they look such as frantically poor value when compared to options.
The actual drives are greatly costly more than buying a traditional Victorinox penknife with no safe shop built-in; a 16GB Victorinox Safe sells for £159 ($252) on Amazon. They stick to sale via a variety of shops with the security features still mentioned as a feature.